Where Are The Qualified Customer Care Pros? Everywhere!

Customer service was once overshadowed by product selection, availability and price. Today, as customer care continues to be the point of brand differentiation, business leaders are laser-focused the importance of excellent service experiences and retaining existing customers. As a result, organizations in every industry are working to improve the quality and relevance of customer interactions.

The original post is at MediaPost | MarketingTools: CRM