By now, you may have heard the story about the Scottsdale, Ariz., eatery called Amy’s Baking Company, and the disastrous, cringe-worthy reaction the owners had to culinary “last-hope-to-succeed Gordon
Ramsey of ‘Kitchen Nightmares’.” The owners’ now-famous meltdown on camera, in the media and online is stuff of legend and is still making headlines. Going after your customers for citing their
opinion is never a good thing, and feeding your “haters” is only going to multiply like ants; the more trash you put out there, the more that will show up.
The original post is at MediaPost | MarketingTools: CRM