Monitoring Is So Yesterday – Customers Demand Problem Resolution Via Social Media

Home >> Monitoring Is So Yesterday – Customers Demand Problem Resolution Via Social Media
The role of social media for business is rapidly evolving. Through 2010, most companies were just using social channels for marketing. This was the era of Social Customer Response, where businesses would only identify customer complaints and requests on Twitter, Facebook and other platforms.

The original post is at MediaPost | MarketingTools: CRM

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