Several years ago, I bought my wife a new smartphone for her birthday. While her original reaction implied disappointment and disinterest, it didn’t take long for this feature-rich phone to become an
integral part of her everyday life. Recently, the on-off button stopped working and now her phone is always on. We decided it was time to upgrade. At the same time, I noticed a full-page ad in Time
magazine for a great deal on a new phone with unlimited voice, data and text package. The next day, my wife enthusiastically went to the nearest retail branch to inquire with intent to buy a new
phone. The sales representative agreed that it sounded like a great deal, but knew nothing of the offer. My wife left the store disappointed with her old phone in hand.
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