Category: customer experience

December 16, 2024

Almost half of UK consumers have experience of mobile fraud, malware or cyber attacks
December 12, 2024

Most consumers see no impact from AI personalisation in retail
December 3, 2024

70% of senior marketers support Google’s decision to retain third-party cookies on Chrome
September 4, 2024

99% of business leaders face product information challenges
August 28, 2024

Channel 4 and Snapchat team up to provide immersive ways to engage with the Paris 2024 Paralympic Games
August 28, 2024

Channel 4 and Snapchat team up to provide immersive ways to engage with the Paris 2024 Paralympic Games
August 27, 2024

HubSpot launches the first free tool for AI discovery
August 27, 2024

HubSpot launches the first free tool for AI discovery
August 20, 2024

Contentful acquire content personalisation and experimentation firm Ninetailed
August 20, 2024

Contentful acquires content personalisation and experimentation firm Ninetailed
August 16, 2024

Cross-channel marketing strategies boost conversion rates by up to 31%
August 16, 2024

Cross-channel marketing strategies boost conversion rates by up to 31%
August 12, 2024

67% of consumers will have ‘marketing fatigue’ by November 2024
August 12, 2024

67% of consumers will have ‘marketing fatigue’ by November 2024
August 7, 2024

60% of consumers believe their data is misused
August 6, 2024

Yext acquires financial services client engagement platform Hearsay Systems
July 19, 2024

91% of online shoppers see too many ads on social media
July 16, 2024

86% of UK SMBs recognise the potential in advertising for attracting new customers
July 16, 2024

86% of UK SMBs recognise the potential in advertising for attracting new customers
July 9, 2024

Most customers don’t want companies to use AI for customer service